Privacy Policy
Last updated: 24th September 2026
Mobile Annexe Limited ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website (mobileannexe.com), contact us, or use our services.
Mobile Annexe Limited is registered in England and Wales under company number 14581412. Our registered address is 1 Six Cottages, Clapgate, Albury, Hertfordshire, England, SG11 2JL.
1. Who we are (data controller)
Mobile Annexe Ltd is the data controller responsible for your personal information. If you have any questions about this policy or how we handle your data, you can contact us at:
📞 07770 365734
✉️ enquiries@mobileannexe.com
2. What information we collect
We may collect and process the following information about you:
● Contact details: name, email address, phone number, postal address
● Enquiry details: information you provide when requesting a consultation, quote, or brochure, including details about your property and project
● Communications: records of correspondence if you contact us by phone, email, or through the website
● Additional specific client information — e.g. planning application documents, site survey information, photographs of your property
3. How we use your information
We use your personal information to:
● Respond to your enquiries and provide quotes or consultations
● Manage and deliver our services, including site surveys, design, and construction
● Prepare and submit Certificate of Lawful Development applications on your behalf, where instructed
● Communicate with you about your project
● Comply with our legal and regulatory obligations
● Marketing - email you or post a brochure where instructed
● Improve our website and services
4. Marketing
● We may on occasion text or call to establish if you would like any further information pertaining to your original enquiry
5. Who we share your information with
We may share your information with:
● Local planning authorities, when submitting a Certificate of Lawful Development or planning application on your behalf
● Service providers who support our business, such as our website host, and any legal, accounting, or regulators we utilise as part of our business practises or to protect our legal rights
● Structural engineers, surveyors, or other professional consultants engaged as part of your project
We do not sell your personal information to third parties.
6. Cookies and website tracking
Our website may use cookies and similar technologies, which could include:
● Essential cookies, required for the website to function
● Analytics cookies — e.g. Google Analytics, to understand how visitors use our site
● Advertising/marketing cookies — e.g. Meta (Facebook/Instagram) Pixel, Google Ads
● Wix's own built-in cookies, as our website is built on the Wix platform
You can control or delete cookies through your browser settings.
7. How long we keep your information
Enquiry data not converting to a project may be held for 2 years; client project data, including planning application records, may be retained for longer given their ongoing legal relevance to the property.
8. Your rights
Under UK data protection law, you have the right to:
● Access the personal information we hold about you
● Correct inaccurate information
● Request deletion of your information (in certain circumstances)
● Object to or restrict certain processing
● Request a copy of your data in a portable format
● Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us at enquiries@mobileannexe.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.
9. How we protect your information
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page shows when it was last revised.